Mastercard® SecureCode™

The Mastercard SecureCode window and the window for registering appear only when you have begun the payment process for an online purchase requiring Mastercard SecureCode.

• Any other requests to register for Mastercard SecureCode or update your personal data do not originate from Cembra Money Bank. IMPORTANT: Cembra Money Bank will never ask you to disclose confidential information about your credit card by e-mail or SMS. Please do not respond to fraudulent enquiries of this nature. These are "phishing" e-mails. Instead, please forward them to us at: antiphishing@cembra.ch.

The registration process uses security questions.

• If you are asked to enter your credit card account number as well, you can find it on your credit card statement or on the first page of the eService online platform. The account number applies both to the main card and any additional card.

Yes, Mastercard SecureCode is registered separately for each credit card.

Re-registration is not necessary if the new credit card is the normal renewal of an expired card.

It is, however, necessary to register again if the new credit card is a replacement card, for example due to loss, misuse or theft. In this case, a new credit card number was or will be generated.

The purpose of SecureCode authentication is to ensure the security of your online shopping. For this reason, the Mastercard SecureCode must be entered for each purchase if the merchant asks for it.

Please call us as the quickest way to deal with declined payments. We can be contacted 24x7 on: +41 44 439 40 30.

Please contact our customer service on: +41 44 439 40 20. The website www.cembra.ch provides information on business hours and telephone numbers.

No. You are not charged anything at all for registering and using Mastercard SecureCode.

No. Registering for Mastercard SecureCode is only relevant to online shopping.

Your registration for Mastercard SecureCode or making a purchase with Mastercard SecureCode does not result in any changes for you. You still have the option of challenging unauthorised transactions in writing within 30 days.

The language that you indicated in the credit card application is also used for registration and making purchases using SecureCode. If you would like to change the language, you may do so during registration or when making a purchase with SecureCode.

The Mastercard SecureCode window and the window for registering appear only when you have begun the payment process for an online purchase requiring Mastercard SecureCode.

• Any other requests to register for Mastercard SecureCode or update your personal data do not originate from Cembra Money Bank. IMPORTANT: Cembra Money Bank will never ask you to disclose confidential information about your credit card by e-mail or SMS. Please do not respond to fraudulent enquiries of this nature. These are "phishing" e-mails. Instead, please forward them to us at: antiphishing@cembra.ch.

The https:// at the start of the web address or a closed padlock indicates that the SecureCode window is really from Cembra Money Bank and the connection is secure.

• Additional information is available on the platform provided by Lucerne University, which gives various tips relating to secure e-banking.

Yes. Your personal data will be stored and processed by the bank and by the third-party companies within Switzerland and abroad that are engaged for the purpose of contract processing and preventing fraud. All companies entrusted with data processing are required to treat your personal data with strict confidentiality and to comply with the Swiss Data Protection Act or equivalent foreign data protection guidelines. For the purposes of fraud prevention, your personal data is processed by the firm CA Inc. in the USA.